Last updated: [PUBLICATION DATE]

Privacy Notice

At Policlínica Regina we protect your personal data. This notice explains what information we collect through this site, what we use it for and how you can exercise your rights.

1. Identity and address of the data controller

Policlínica Regina, located at Av. Insurgentes 4352, Col. Los Nogales, Ciudad Juárez, Chihuahua, Mexico, is responsible for processing your personal data in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares), its Regulations and other applicable laws.
For any matter related to your personal data, you can contact us at [PERSONAL DATA EMAIL] or by phone at +52 656 611 4828.

2. Personal data we collect

Through this website we may collect the following data:
  • Identification and contact data: first name, last name, phone number, WhatsApp and email address, provided voluntarily through our contact form.
  • Browsing data: IP address, browser type, device, pages visited and time on site, collected automatically through cookies and analytics tools.
  • Sensitive personal data: the "Reason for visit" field in the form may contain information related to your health. Please do not include detailed medical information through this channel; our staff will collect that information securely during your consultation.

3. Purposes of processing

Primary purposes (necessary to provide our services):
  • Schedule, confirm and follow up on your appointment or consultation request.
  • Answer your questions and provide information about our services, requirements and costs.
  • Create your administrative file and, where applicable, your medical record in accordance with NOM-004-SSA3-2012.
  • Comply with our applicable legal and health obligations.
Secondary purposes (not necessary; you may opt out): sending information about promotions, health campaigns and clinic news. If you do not want your data used for these purposes, you can let us know by writing to [PERSONAL DATA EMAIL]. Opting out will not be grounds for denying you the services you request.

4. Data transfers and disclosure

Policlínica Regina does not sell, rent or trade your personal data. It may only be disclosed in the following cases:
  • To the specialist physicians treating you and to clinic staff involved in your care, to the extent strictly necessary.
  • To third parties that provide services to us under confidentiality obligations: clinical laboratory, anatomic pathology, ambulance services and technology providers that host this site.
  • To health, judicial or administrative authorities, when there is a lawful, duly justified request.

5. Information security

We apply reasonable administrative, technical and physical security measures to protect your personal data against loss, misuse, alteration, unauthorized access or disclosure. For sensitive personal data, we apply enhanced measures in accordance with applicable law.
However, no information transmission or storage system is completely infallible, so we cannot guarantee absolute security.

6. Use of cookies

This site uses cookies and similar technologies to remember your preferences, measure traffic and improve your browsing experience. These tools automatically collect browsing data and are not used to identify you directly.
You can disable cookies in your browser settings. If you do, some features of the site may not work properly.

7. Links to third-party sites

This site may contain links to third-party pages, such as social networks or map platforms. Policlínica Regina is not responsible for the privacy practices or content of those sites. We recommend reviewing their respective privacy notices.

8. Your rights (ARCO)

As the owner of your personal data, you have the right to:
  • Access your personal data and know the conditions under which it is processed.
  • Rectify your data when it is inaccurate or incomplete.
  • Cancel your data when you consider it is not needed for the stated purposes.
  • Oppose the processing of your data for specific purposes, and revoke your consent.
To exercise any of these rights, send your request to [PERSONAL DATA EMAIL], including your full name, a means of contact, a clear description of the data regarding which you wish to exercise your right, and a copy of an official ID. We will respond within a maximum of 20 business days.
The rights of cancellation and opposition may be limited when there is a legal obligation to retain the information, as is the case with medical records, which must be kept for a minimum of five years under Mexican standard NOM-004-SSA3-2012.

9. Data of minors

Policlínica Regina treats pediatric patients. When the data subject is a minor or legally incapacitated, the data will be provided and consent given by the person exercising parental authority, guardianship or legal representation, who must prove that capacity.
This website is not directed at minors, and we do not knowingly collect data from minors through the contact form.

10. Changes to this privacy notice

This Privacy Notice may be modified to reflect legislative changes, internal policies or new requirements for providing our services. Any changes will be published on this page, with an updated "last updated" date. We recommend reviewing it periodically.

11. Contact

For questions about this Privacy Notice or the processing of your personal data:
  • Phone: +52 656 611 4828 · +52 656 611 4888
  • Personal data: [PERSONAL DATA EMAIL]
  • Address: Av. Insurgentes 4352, Col. Los Nogales, Ciudad Juárez, Chihuahua, Mexico
If you believe your right to the protection of your personal data has been violated, you may file a complaint with the competent personal data protection authority in Mexico.
Scroll to Top